Last updated: November 2026
Who we are
This website is operated by Hay Fever Treatment, based in Newcastle upon Tyne, United Kingdom. We are the data controller for personal information collected through this website. You can contact us about privacy at info@hayfevertreatment.co.uk.
Information we collect
When you submit our quote form, we collect the information you provide: your name, email address, phone number (if given), the treatment you're interested in, and any details you choose to share about your symptoms. We also record the page you submitted the form from.
Information about your symptoms is health data, which is a special category of personal data. We only process it with your explicit consent, which you give by ticking the consent box and submitting the form, or where otherwise permitted for the provision of healthcare.
How we use your information
- To respond to your enquiry and provide a quote
- To arrange and provide consultations and treatment, where you choose to go ahead
- To meet our legal and regulatory obligations, including clinical record keeping
We do not sell your information or use it for unrelated marketing.
Lawful basis
We rely on your consent and on steps taken at your request before entering into a contract to respond to enquiries. Where we provide care, we may also rely on legal obligations and the provision of health care under UK GDPR.
Who we share it with
Our quote form is processed by Formspree, which receives the form data and forwards it to us by email. Formspree may process data outside the UK under appropriate safeguards. We may also use trusted IT and email providers. With your consent, we may share relevant information with your GP. We do not share your data with anyone else unless required by law.
How long we keep it
Enquiries that don't lead to treatment are deleted within 12 months. Clinical records are kept for the periods required by UK healthcare record-keeping guidance.
Your rights
You have the right to access, correct or delete your personal information, to restrict or object to its use, to data portability, and to withdraw consent at any time. To exercise your rights, email info@hayfevertreatment.co.uk.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This website does not set advertising or analytics cookies. Web fonts are loaded from Google Fonts, which means your browser connects to Google's servers and your IP address is shared with Google for that purpose. If we introduce analytics in the future, we'll update this policy and ask for your consent where required.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.